Process guide

Approval Center

Approval queues for requests, timesheets and other workflows.

Last updated: 2026-04-16 Owner: Product Writer Audience: manager, hr_admin, tenant admin, owner

Purpose

Explain how to use the Approval Center to manage requests, timesheets, travel reimbursements and other workflows that require validation.

Depending on your role and the tenant permissions, the module can include:

Open Approval Center from the left menu.
Work from the Decision queue for the active period.
Use Filter results, Module, and Priority to narrow the filtered queue.
Open the record details on the right or use the quick actions directly from the list.
Approve, reject, or request changes.
Verify that the status is updated correctly.

Filter results is a live filter on the queue for the active period: it is not a global search and does not need a search button
long queues are paginated: you can move between pages or increase the number of items per page
Select all filtered results works on the whole filtered queue, even when the list spans multiple pages
the Apply one decision to multiple items block becomes active only after you select one or more queue rows
if the active-period queue is empty, filter and bulk controls stay inactive to avoid misleading affordances
the right-side detail panel is where you review the selected item context and take the single decision without losing the queue
queue items can be Submitted or Resubmitted: Resubmitted means the submitter already corrected the case after a previous request for changes
Request changes sends the workflow back to the submitter without closing it
a note is required for both Reject and Request changes
when a case is Resubmitted, the detail panel can also show What changed before resubmission to explain the essential delta between the review baseline and the new version
the detail panel can also show Supporting evidence with:
the requirement level (required, conditional, optional)
the number of attached files
a warning when required evidence is missing
a reviewer-side read-only file panel

The item leaves the approval queue and the new status becomes visible to both the approver and the user who generated the request.

approve only items that are consistent with internal policy and submitted data
if data is incomplete or inconsistent but still recoverable, use Request changes and explain what must be corrected
use Reject only when the case should be closed negatively
avoid duplicates: HORIS applies guardrails on already submitted workflows

The Filter results field seems inactive
cause: the active-period queue is empty or the current filters return no filtered items
solution: check the result badge, reset filters, or switch period

Request changes is unavailable or fails
cause: the required note is missing or the item is no longer in Submitted/Resubmitted
solution: add a clear note and reload the queue before deciding

A missing required evidence warning is shown
cause: the workflow requires supporting evidence but no active file is currently available to the reviewer
solution: do not approve immediately; use Request changes or follow the tenant internal procedure

You see the module but not the timesheet section
check whether you have the specific timesheet approval permissions
A rejected request does not disappear immediately
refresh the list or change tab/status to display the consistent view
You approved by mistake
follow the tenant internal procedure; some flows require a corrected re-submission instead of direct cancellation

Not necessarily. Visibility depends on role, organisational perimeter and actual assignments.

Yes, but with different views and actions depending on permissions.