Role manual
Role Manual - Tenant Admin
Tenant operational governance and user/process management.
Role Manual - Tenant Admin
Last updated: 2026-03-10 Owner: Product Writer Audience: tenant admin
Purpose
The tenant admin role governs the day-to-day operations of its company inside HORIS.
Who should read this
- tenant company administrators
- operational users who manage people, workflows and non-SaaS configurations
Required permissions
The role typically has access to the tenant modules with the highest operational impact:
- Dashboard
- tenant users and roles
- projects and tasks
- Approval Center
- resource costs
- validation rules
- assets
- tenant reports
What this role can do
- invite and manage tenant users
- assign or update allowed tenant roles
- manage projects, tasks and operational assignments
- control approvals and operational workflows
- review reports and tenant economic data according to plan permissions
What this role cannot do
- administer the global SaaS platform
- change platform-wide AI policies
- manage global multi-tenant billing
- access restricted data from other tenants
Main workflows
- open the dashboard and verify the active tenant area
- invite a new user or update an existing role
- verify activation or pending invitation status
- enable the user on the correct projects and processes
- use Approval Center and reporting for operational monitoring
Common errors
- Invitation not received
- cause: wrong email, email policy not configured, or provider delay
- solution: verify the address, active template and use invitation resend
- Function not visible
- cause: the tenant does not have that module or the role does not allow it
- solution: verify plan, role and active area
- Limited access banner in reports or approvals
- cause: the role can see the module but not all advanced actions
- solution: use only authorised sections or involve the tenant owner
Related guides
- processes/dashboard-e-navigazione
- processes/utenti-e-ruoli
- processes/approval-center
- processes/costi-risorse
- processes/regole-validazione
- processes/billing
- processes/report-core
- processes/report-admin
- processes/asset
FAQ
Are tenant admin and owner the same thing?
Not always. The tenant owner has a higher level of administrative responsibility inside the tenant.
Can I create platform users?
No. Platform roles are managed only in the SaaS context.
Related guides
Role Manual - Owner
Highest tenant governance scope, ownership, billing and final administrative decisions.
Role Manual - Billing Admin
Tenant commercial scope, subscription, billing and authorised reimbursement operations.
Role Manual - HR Admin
Profiles, skills, requests and HR process management.
Role Manual - Manager
Approvals, team oversight and operational reports.