Access, Invites and Passwords

Last updated: 2026-03-10 Owner: Product Writer Audience: tenant admin, hr_admin, manager, user

Purpose

Explain how first access works in HORIS, how to activate the account and how to manage passwords.

Prerequisites

• you received a valid email invitation
• you use the original link received in the email

First access from an invitation

1. Open the email sent by HORIS.
2. Click the single main action in the email.
3. Set your password when prompted.
4. Complete the activation.
5. After login, the system takes you to the workspace compatible with the assigned role.

If you already have an account

If the invited email matches an existing account:

1. open the received link
2. confirm the role or requested access
3. log in with the password already active

Forgotten password

1. Go to the login page.
2. Use the password recovery function.
3. Open the email received.
4. Set a new password.

Expected result

At the end of the process, the user can enter the workspace without duplicate steps and without accepting the same invitation more than once.

Common errors

• Expired link
• cause: the activation link is past its validity window
• solution: ask the administrator to resend the invitation

• No visible role after login
• cause: the role has not been fully activated or the invite has not been completed
• solution: contact the administrator who assigned the role

• Email not received
• cause: email provider delay or wrong address
• solution: check spam/promotions and then request a resend

Quick troubleshooting

• make sure the email you are using is the same as the one invited
• do not use old saved links
• if the tenant uses dedicated email policies, check with the administrator

FAQ

Can I access HORIS without an invitation?

No, unless the tenant or platform has already created an active account for you.

Do I need to accept the role twice?

No. The premium standard HORIS workflow uses a single activation/access flow.

Can I change my password later?

Yes, through the standard recovery flows or from the profile if enabled.